Privacy policy
This page explains in plain words what the site does with the information it receives. The full legal text will replace it before going live.
Your email address
When you leave your address in one of the site's forms, it is passed to Systeme.io, the tool that sends Help Editions emails, for the sole purpose of writing to you. You tick the consent box yourself before sending, and every email you receive has a one-click unsubscribe link. Your address is never sold, never passed on to a third party and never used for anything else.
Audience measurement
The site counts its visits with Umami, with no cookie and without identifying you. The Meta pixel, for its part, is loaded only after you agree in the banner shown when you arrive. You can change this choice at any time.
Manage my cookie choiceLast updated: 2 November 2026
This Privacy Policy explains how the website au.help-editions.com (the "site") collects, uses, discloses and protects personal information, where it is held, how you can access and correct it, and how to make a complaint. It is written to meet the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. Who is responsible for your information
The site is run by ÉDITIONS AU SECOURS LTD, a limited company incorporated in the Republic of Mauritius, trading in Australia as Help Editions. 15th Floor, Citadelle Mall, Virgil Naz Street, 11328 Port Louis, Mauritius Business Registration Number (BRN): C21183246 Email: hello@help-editions.com
ÉDITIONS AU SECOURS LTD is based outside Australia. Because the site is aimed at people in Australia, Help Editions handles their personal information in line with the Australian Privacy Principles.
2. What information is collected, and why
| Your information | Why it is used | Your choice |
|---|---|---|
| Your email address, when you sign up to hear about a new book | Sending you the email you asked for | Only with your consent. You can unsubscribe at any time |
| Your name, email address and message, when you use the contact form | Answering you | You decide what you write |
| The page concerned, the reason chosen, your optional comment and, if you give it, your email address, when you report a problem on a game page | Correcting the page and, if you wish, replying to you | Your email address is optional |
| IP address, browser type, pages requested, date and time | Running, delivering and protecting the site | Collected automatically whenever a page is requested |
| Pages viewed and clicks, counted without cookies and without following you from one site to another (Umami) | Counting visits and seeing which pages help | No cookie is set, and the count is not used to identify you |
| Pages viewed, clicks towards Amazon, and identifiers stored in cookies (Google Analytics and the Meta pixel) | Measuring traffic and the results of Help Editions adverts on Facebook and Instagram | Only if you choose "Accept". These tools do not start until you accept, and you can withdraw your consent at any time (section 7) |
| The days you visited and the pages you viewed, kept only in your own browser, if you accept | Choosing which book or guide to feature for you | Only if you accept. Declining erases it |
No sensitive information (such as health information) is collected. Please do not include details of your own health or your parent's health in the contact form.
You do not have to identify yourself to read the site, and you can write through the contact form under any name you like: Help Editions only needs an email address to reply.
Nothing is sold on the site, so no payment or delivery details are collected. Books are bought on Amazon.com.au, which handles buyers' information under its own privacy notice.
No decision that could significantly affect your rights or interests is made by a computer program using your personal information. The only automated choice the site makes is which book or guide to feature on a page.
3. How your information is used and disclosed
Your information is not sold, and it is only used for the purposes set out above, unless you agree to another use or the law requires or allows it. The only emails Help Editions sends you for its own books are the new-book emails you signed up for, and every one of them has an unsubscribe link.
Inside Help Editions, only the people who need your information can see it. The following providers handle it on Help Editions' behalf and only on its instructions:
| Provider | Service | Where the information is held |
|---|---|---|
| Railway Corporation, with Cloudflare, Inc. as delivery network | Hosting, delivery and protection of the site against abuse and attacks | United States |
| Resend | Sending the messages from the contact form | United States |
| systeme.io | Managing the email list for new books | European Union |
| Umami Software, Inc. | Cookie-free visitor counting | United States |
| GitHub, Inc. | Storing error reports from the game pages | United States |
| Google LLC | Detailed traffic measurement (Google Analytics, loaded through Google Tag Manager), only if you accept | United States |
The Meta pixel. Only if you accept, the Meta pixel sends Meta Platforms, Inc. information about the pages you view and your clicks towards Amazon, so that Help Editions can measure its adverts on Facebook and Instagram and show them to people likely to be interested. Meta also uses this information for its own purposes, under its own privacy policy. You can withdraw your consent at any time (section 7).
Your information may also be disclosed where the law requires it, to protect the rights and safety of Help Editions or others, or as part of a sale or reorganisation of the business.
4. Information held outside Australia
Your personal information is held outside Australia:
- in Mauritius, where ÉDITIONS AU SECOURS LTD is based;
- in the United States, with the providers listed in section 3;
- in the European Union, with systeme.io.
Help Editions chooses providers that protect personal information, works with them under contracts that limit what they can do with it, and remains responsible for the way they handle your information.
5. How your information is protected, and how long it is kept
Traffic to the site is encrypted, access to information is limited to the people who need it, and providers are chosen for their security practices. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed. If a data breach is likely to cause you serious harm, Help Editions will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Information is kept only as long as it is needed, then deleted:
| Information | Kept for |
|---|---|
| Email address on the new-book list | Until you unsubscribe, and no longer than 3 years after your last contact with Help Editions |
| Contact form messages | As long as needed to answer you; no copy is kept on the site's own server |
| Email address in an error report | Deleted from the report once the problem is fixed; the rest of the report is kept as a record of the correction |
| Google Analytics and Meta pixel cookies | Up to 13 months, see the Cookie Policy |
| Your cookie choice and the personalisation memory | 6 months, in your own browser |
6. Access and correction
You can ask to see the personal information Help Editions holds about you, and ask for it to be corrected if it is inaccurate, out of date, incomplete or misleading. Write to hello@help-editions.com or use the contact form.
Access and correction are free. Help Editions answers within 30 days. If a request is refused, you will be told why in writing and how to complain. You may be asked to confirm that you control the email address concerned.
7. Your choices
- To withdraw your consent to Google Analytics and the Meta pixel: use the button on the Cookie Policy page and choose "Decline". Both tools stop and their cookies are removed from your browser. Withdrawing is as easy as accepting, and your choice applies to the browser you are using.
- To stop the new-book emails: use the unsubscribe link in any email. Your request takes effect within 5 working days at the latest.
- For anything else about your information: write to hello@help-editions.com or use the contact form.
8. Complaints
If you are unhappy with the way your personal information is handled, please tell Help Editions first, by email or through the contact form. Your complaint will be looked into and answered within 30 days.
If you are not satisfied with the answer, or have no answer within 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Cookies
Google Analytics and the Meta pixel only start once you have chosen "Accept". When you first visit, a notice asks for your choice; declining is as simple as accepting, and you can change your mind at any time on the Cookie Policy page. Declining does not stop you from using the site.
10. Children
The site is not aimed at children. Help Editions does not knowingly collect personal information from anyone under 15. If you believe a child under 15 has sent personal information through the site, write to the address in section 1 and it will be deleted.
11. Changes to this policy
This policy is updated when practices change. The new version is published on this page with a new date. If a change is significant, a notice will also appear on the site.
12. Contact
For any question about this policy or your information: hello@help-editions.com, or the contact form.